FREQUENTLY ASKED QUESTIONS

Organising your own outdoor wedding or event can be overwhelming, especially as there are so many marquee and tipi companies out there telling you different things.

Elite Tents have helped in over 800 events and have nearly 10 years of experience, so we have out together some of the most Frequent Asked Questions to help clarify some of the phrases and details you may wondering about.

Do I need a Site Visit?

In order to decide whether you do need one please just take a few minutes to consider whether your site meets the following criteria. If it does then a site visit is not necessary, if you are unsure of anything please give us a call or drop us an email citing your concerns and we will have a chat with you and if needs be arrange to come and see the site. (Please also refer to the floorplans to check you have sufficient area for the number of tents you require.)

Checklist:

  • the location for the tent(s) should be a flat, level surface with no protrusions and no overhanging trees or other obstruction
  • the ground should be  suitable for taking 2ft (60cm) tent pegs
  • the ground should not be flooded or impervious to water
  • the ground should have no underground power or utility services within 1 metre of the surface.
  • the grass will be cut so as to be no more than 3 inches (8cm) long.
  • there is a safe means of access both to the site and to within 20m of the tent(s) location for our Land Rover and trailer

What’s the damage waiver?
If you choose to pay the damage waiver sum we will indemnify you against any losses that we suffer arising from accidental equipment damage or loss (beyond the £500 excess), however caused and in whatever timeframe.  You will remain responsible for any loss or damage resulting from your negligence or legal liability

Why do I need to pay a refundable deposit?
You are directly responsible for the first £500 of damage or loss, which will be covered by your damages deposit. If the equipment suffers no new damage or loss whilst in your care, the damages deposit will be refunded.

How long does it take to put the tipis up?
Depending on how many tipis you have booked the crew will usually be on site at 8am and work through to complete your job in a day. A single tipi takes approx. 4hrs, two tipis around 6-8hrs, 3 tipis 8-10hrs to erect.

What if I need the tipis for longer than 2 days?
The standard hire is for two days which for a Saturday event is usually a Friday put up and a Monday take down. However, if you want the tipis up early we offer a logistics package which will allow you to have an extra clear day before your event for decorating and preparation or a Sunday take down if your venue stipulates that. Please see the packages flier in your pack for further details.

What should I do about security?
You are responsible for the security and safe-keeping of the equipment for the duration of the event period so if you have any doubt that the tipis are secure we would advise you to ask friends to stay with the tipis overnight, or even book a security guard. You should take all reasonable steps to ensure that no unauthorised person has access to the site or the equipment. In case of theft where the tipis have been left unattended will be deemed as negligence.

Am I allowed to use candles?
Tea lights are allowed inside the tipis but please do ensure that they are inside containers that, should they be knocked over would extinguish the candle. No naked flames should be close to the equipment particularly the canvas or matting.

Can I include my own fairy lights?
We do permit you to use your own fairy lighting provided they are the battery-operated ones. Unfortunately because of insurance we cannot permit the use of any lighting that may come into contact with the tipi canvas other than our own which we know has been appropriately tested.

What if I need to cancel my event?
Either party may cancel the contract within 14 days of its confirmation date without penalty subject to written confirmation being exchanged within that time.  We will return to you promptly any deposits or fees already paid by you. If after this period you wish to cancel the contract, a cancellation fee which is a percentage of the total contract price will be payable as follows:

  1. Between contract date and 4 calendar months before the event date – 50%
  2. Between 4 and 1 calendar month before the event date – 75%
  3. Any later than 1 calendar month before the event date – 100%

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Proud to be a MUTA member

Elite Tents are proud members of MUTA, the UK’s only trade association dedicated to marquees, tents and structures. Being a MUTA member isn’t as simple as paying a subscription fee. We’re bound by a code of practice, follow an industry-leading best practice guide, and are regularly inspected on-site and at our premises to make sure we meet the highest of standards. (Which we always do!) So, don’t take a risk, use Elite Tents and you’ll know you are in SAFE HANDS.

Authentic Nordic Tipi Association

Elite Tents insist on Tipis made by Tentipi and are proud members of the ANTA. Tentipi have been manufacturing Authentic Nordic Tipis for over 25 years and their quality is second to none. With a Tentipi Tent you DO NOT NEED TO WORRY about having a 'weatherproofing option' as these tents were designed for the weather in Scandanavia and will stand up to wind, rain or whatever the British weather can throw at them!